Fast Processing & Warranty Policy

Fast Processing Policy

Fast processing amount is non-refundable. Fast processing option places a customer's order at the top of Crystal fulfillment list, ensuring their package is processed and prepared for shipping before non-priority processing customers.

This does not generate an overnight label, but instead adds you to the top of the fulfillment list for the current business day. Crystal Hearing does not offer any refunds for fast processing amount unless the customer cancels their order before the unit is processed by Crystal warehouse.
 

Warranty Policy

Warranty amount is non-refundable. 

Crystal Warranty provides the following coverage:
  • If hearing aids are determined to be defective when orders arrive or lost, the customer will be given a free replacement.
  • If the hearing aids are broken, or water damaged or does not work properly after a period of time (3-4 months), we will give you a free replacement.
  • Please note that the customer will be given a free replacement for 1 TIME ONLY. For the following time, if the hearing aids are broken, or water damaged or does not work properly the customer can purchase a new pair for the exclusive protection plan member price of $49 (1 Ear) or $89 (1 Pair) for the BTE V1 and $119 for the BTE V2 (1 Pair)